Removal Van Tooting Service Terms and Conditions
These Terms and Conditions govern all removal, transportation, packing, loading, unloading, and related services provided by Removal Van Tooting. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company, we, us, our means Removal Van Tooting as the provider of removal and related services.
1.2 Customer, you, your means the person, firm, or organisation requesting and purchasing services from us.
1.3 Services means removal, transport, man and van, packing, loading, unloading, and any other related services that we agree to provide.
1.4 Goods means the items and belongings that we are requested to move, transport, pack, or otherwise handle.
1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and the details of your specific booking.
2. Scope of Services
2.1 We provide domestic and commercial removal and man and van services, including local moves within and around the Tooting area and longer-distance moves within the United Kingdom, as agreed at the time of booking.
2.2 The exact scope of services, including the number of staff, size of vehicle, times, dates, and locations, will be confirmed at the time of booking and set out in your booking confirmation.
2.3 We reserve the right to refuse to transport any goods which, in our reasonable opinion, are unsafe, illegal, hazardous, or otherwise unsuitable for transport.
3. Booking Process
3.1 Bookings may be made by completing our booking form or by providing all required booking information through our accepted communication channels.
3.2 To make a booking, you must provide accurate and complete details, including but not limited to collection and delivery addresses, access details, dates and times, a description of goods, and any special requirements.
3.3 Your booking is only confirmed when we have accepted it and provided you with a booking confirmation. We may decline a booking at our discretion.
3.4 Any quotation provided is based on the information you supply. If the information is inaccurate or incomplete, we may revise the quotation or charge additional fees for any extra work required.
3.5 If access at either the collection or delivery address is restricted, involves stairs, long walking distances, time limits, parking restrictions, or other special circumstances, you must inform us at the time of booking so that we can plan accordingly.
4. Prices and Payments
4.1 Prices are provided either as a fixed price quotation or as an hourly rate, as specified at the time of booking.
4.2 Our prices are based on the details you provide, including the volume of goods, required manpower, vehicle size, distance, expected duration, and any additional services requested.
4.3 We reserve the right to apply additional charges where:
a. The actual job differs from the description provided at booking.
b. There are delays outside our control, such as waiting for keys, access restrictions, or delayed entry to premises.
c. Additional services are requested on the day that were not included in the original quotation.
4.4 Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance due prior to or on completion of the service, depending on our payment policy at the time.
4.5 We accept payment via the methods we specify. All payments must be made in full and cleared in accordance with the agreed timetable. We are entitled to refuse to commence or continue services if payment is not received when due.
4.6 All prices are quoted in pounds sterling and are inclusive or exclusive of any applicable taxes as stated in the quotation.
5. Cancellations, Rescheduling and Waiting Time
5.1 If you wish to cancel or reschedule your booking, you must notify us as soon as possible using our accepted communication channels.
5.2 Cancellation charges may apply as follows, unless otherwise stated in your booking confirmation:
a. More than 7 days before the scheduled service date: no cancellation fee, and any deposit may be refunded or credited at our discretion.
b. Between 7 days and 48 hours before the scheduled service: we may retain part or all of your deposit to cover administrative costs and lost booking opportunities.
c. Less than 48 hours before the scheduled service, or failure to be present and ready: we may charge up to 100 percent of the quoted price.
5.3 If you wish to reschedule, we will make reasonable efforts to accommodate your request, subject to availability. Rescheduling within 48 hours of the service date may incur additional charges.
5.4 If we arrive at the agreed time and are unable to start work due to delays beyond our control, including but not limited to unavailability of keys, unprepared goods, or restricted access, waiting time may be charged at our standard hourly rate.
5.5 We reserve the right to cancel or postpone the services in the event of circumstances beyond our control, including but not limited to severe weather, road closures, accidents, illness, equipment failure, or other events that make it unsafe or impracticable to proceed. In such cases, our liability will be limited to rescheduling the service or refunding any amount paid for services not provided.
6. Your Responsibilities
6.1 You are responsible for:
a. Ensuring that all goods are properly packed and ready for collection, unless you have specifically booked packing services.
b. Providing clear instructions and addressing details for both collection and delivery locations.
c. Arranging suitable parking and any required permits or authorisations for our vehicle at both locations.
d. Ensuring that the premises are accessible and that we are able to safely load and unload the goods.
e. Being present, or ensuring that a responsible adult is present, to supervise the move and sign any relevant documents.
6.2 You must not ask our staff to transport any prohibited, illegal, flammable, explosive, corrosive, or otherwise hazardous items. We may refuse to carry any item that we reasonably consider to be unsafe or unsuitable.
6.3 You are responsible for the security of your goods at the collection and delivery locations. We are not responsible for goods left unattended outside our vehicle or outside the premises.
7. Excluded Goods
7.1 Unless we have agreed otherwise in writing, the following items will not be accepted for transport:
a. Cash, securities, and financial documents.
b. Jewellery, watches, precious metals, and items of high individual value.
c. Important documents such as passports, legal papers, or personal identity documents.
d. Livestock, pets, plants, and perishable goods.
e. Hazardous materials, including but not limited to gas cylinders, petrol, oil, paint, chemicals, explosives, and toxic substances.
7.2 If you include any excluded goods without our knowledge and agreement, we will have no liability for any loss, damage, or consequence arising from their transport or disposal.
8. Waste and Disposal Regulations
8.1 We operate in accordance with relevant UK waste and environmental regulations. We are not a general waste collection company and do not carry out unlawful dumping or fly tipping.
8.2 If you request us to dispose of items, this must be agreed in advance and may be subject to additional charges, which will include any fees levied by licensed waste transfer stations, recycling centres, or other authorised facilities.
8.3 We will only dispose of waste or unwanted items at licensed facilities and in accordance with applicable regulations. We reserve the right to refuse disposal of any item that we reasonably believe cannot be lawfully or safely disposed of.
8.4 You are responsible for ensuring that any items you ask us to remove for disposal are lawfully yours to discard and do not contain hazardous substances that require specialist handling.
8.5 If we incur fines, penalties, or cleanup costs as a result of your failure to comply with waste regulations, including misdescribing items or instructing unlawful disposal, you agree to indemnify us for all such costs and expenses.
9. Liability for Loss and Damage
9.1 We will exercise reasonable care and skill when handling, loading, transporting, and unloading your goods.
9.2 Our liability for loss or damage to goods is limited to the reasonable cost of repair or replacement, subject to any caps or exclusions stated in these Terms and Conditions.
9.3 We will not be liable for:
a. Pre existing damage, wear and tear, or defects in goods.
b. Damage arising from inadequate or improper packing where we did not provide the packing service.
c. Damage to goods where you or your representative pack, load, or unload items into or from our vehicle.
d. Loss or damage that is not notified to us in writing within a reasonable period, which is normally within 7 days of the move.
e. Indirect or consequential losses, including loss of profits, loss of opportunity, or emotional distress.
9.4 We may ask for evidence of value and proof of damage when assessing any claim. You agree to cooperate with our reasonable requests in this regard.
9.5 If our staff damage the premises or property other than the goods being moved, you must notify us as soon as reasonably possible. Our liability will be limited to the reasonable cost of repair or compensation based on the extent of the damage, subject to any applicable limits.
10. Limits on Liability
10.1 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded.
10.2 Subject to clause 10.1, our total liability for any claim or series of related claims arising out of or in connection with the services will not exceed the total fees paid or payable by you under the contract for the specific job to which the claim relates, unless otherwise required by law.
10.3 We will not be liable for delays or failure to perform our obligations where such delays or failures are caused by events beyond our reasonable control, including but not limited to accidents, extreme weather, road closures, traffic congestion, mechanical breakdowns, acts of government, strikes, or other industrial disputes.
11. Insurance
11.1 We maintain appropriate insurance coverage relevant to our services, subject to the terms, conditions, and exclusions of the respective policies.
11.2 You are strongly advised to arrange your own insurance cover for your goods, particularly for items of high value, as our liability may be limited under these Terms and Conditions and under our insurance policies.
12. Complaints and Claims
12.1 If you are unhappy with any aspect of our services, you should raise the issue with our representative as soon as possible on the day of the move so that we have an opportunity to address the matter.
12.2 Any formal complaint or claim for loss or damage to goods must be submitted to us in writing within 7 days of the completion of the services, providing full details and any supporting evidence.
12.3 We will investigate your complaint or claim and aim to respond within a reasonable timeframe. We may request additional information or evidence in order to assess the matter properly.
13. Access, Parking and Charges
13.1 You are responsible for ensuring adequate parking arrangements for our vehicles at both collection and delivery locations, including obtaining any permits or authorisations required by local authorities or property managers.
13.2 If suitable parking is not available, leading to increased walking distances, use of smaller shuttle vehicles, or delays, additional charges may apply.
13.3 You will be responsible for any parking fines, clamping fees, or penalties incurred as a direct result of inadequate or incorrect information provided by you or your failure to arrange suitable parking.
14. Time Estimates
14.1 Any time estimates provided for the duration of the job are based on normal working conditions and the information supplied by you. They are not guaranteed.
14.2 We will make reasonable efforts to meet agreed start times and completion times, but we are not liable for delays caused by circumstances beyond our control.
15. Health and Safety
15.1 We are committed to operating in a safe manner for our staff, customers, and the public.
15.2 Our staff may refuse to carry out any task that they reasonably believe would endanger their health and safety or that of others. This includes moving items that are excessively heavy, poorly packed, or located in unsafe areas.
16. Data Protection and Privacy
16.1 We will collect and use your personal information only for the purpose of managing your booking, providing the services, handling payments, and dealing with any queries or complaints.
16.2 We will take reasonable steps to keep your personal information secure and will not share it with third parties except where necessary to perform the contract, comply with legal obligations, or where you have given your consent.
17. Variation of Terms
17.1 We may update or amend these Terms and Conditions from time to time. The version applicable to your booking will be the version in force at the time your booking is confirmed.
17.2 Any changes to the specific terms of your booking must be agreed in writing by both parties.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any contract between you and us shall be governed by and construed in accordance with the laws of England and Wales.
18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.
19. Severability
19.1 If any provision of these Terms and Conditions is found to be invalid, unenforceable, or unlawful by a court or competent authority, that provision shall be deemed severed from the remaining provisions, which will continue in full force and effect.
20. Entire Agreement
20.1 These Terms and Conditions, together with your booking details and any written variations agreed between us, constitute the entire agreement between you and us in relation to the services and supersede any prior agreements, understandings, or representations.
20.2 You acknowledge that you have not relied on any statement, promise, or representation that is not expressly set out in these Terms and Conditions or in writing between us.
